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Free technical support for customers with a valid license

Free technical support for customers with a valid license

   
 

 

 

   
 

 

How to contact our Technical Support?

 

Before you contact us:

 

In ESET Knowledgebase  you can find solutions for common questions or problems, and instrucions for installation and activation of ESET products.

Before you contact our support, find and prepare your ESET Username (EAV-***) or Licence Key because we provide full support only to licensed users who bought licence in NORT partner network.

Users of trial licences can get info just for install or uninstall of desired ESET product.


 

Support by e-mail

 

You can contact us via e-mail message outside our normal working hours. Please, sent us e-mail to support@nod32adria.com from e-mail adress you reported during licence order or renewal.
in this message you need to  include as much information about the problem
:
 

 

 

Telephone support

 

Technical support you can reach every working day during our working hours (9-17)  on number:

(+385) (1) 36 91 986

 

 

Remote administration

 

When solving complicated problems, for you it may be easiest and fastest to let us connect to your computer.

After you have agreed for such support with our support person via telephone, click on picture below to download TeamViewer Quick Support file. When download finishes, run this file and give to our support person Your (TeamViewer) ID and Password.


 

 

 

How to contact our Technical Support?

 

Before you contact us:

 

In ESET Knowledgebase  you can find solutions for common questions or problems, and instrucions for installation and activation of ESET products.

Before you contact our support, find and prepare your ESET Username (EAV-***) or Licence Key because we provide full support only to licensed users who bought licence in NORT partner network.

Users of trial licences can get info just for install or uninstall of desired ESET product.


 

Support by e-mail

 

You can contact us via e-mail message outside our normal working hours. Please, sent us e-mail to support@nod32adria.com from e-mail adress you reported during licence order or renewal.
in this message you need to  include as much information about the problem
:
 

 

 

Telephone support

 

Technical support you can reach every working day during our working hours (9-17)  on number:

(+385) (1) 36 91 986

 

 

Remote administration

 

When solving complicated problems, for you it may be easiest and fastest to let us connect to your computer.

After you have agreed for such support with our support person via telephone, click on picture below to download TeamViewer Quick Support file. When download finishes, run this file and give to our support person Your (TeamViewer) ID and Password.


 

 

   
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